Wigsbuy Phone Numbers and Emails

Customer Service:

  • +86 296 853 3057
    English

Wigsbuy Email:

Customer Service
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Contact Information

Wigsbuy Website:

Wigsbuy Help Center:

Corporate Office Address:

Tidebuy LLC
2075 E.REDONDO BEACH BLVD
Gardena, California
United States

Other Info (opening hours):

Working Time( Monday to Friday):

Day Shift: 9 am - 18 pm (GMT +08:00)

Night Shift: 21 pm - 6 am (GMT +08:00)

More contact details

Fax:

+86-10-6290-1050

Wigsbuy Customer Service Reviews

1.3 / 5
Bad
Emma R Edo
Ordered a wig on 8/14 no email sent, can't track my order 64.66 taken out of my account

Ordered wig on 8/14/23. No email sent.

64.66 has been taken out of my account.

Poor customer service. I need to speak to a representative

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Naia Ssj
U have no customer service. I’ve not had any information on my order and I want it stopped. I do not want to do business with ur company.
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I have had no information on my order nothing. I want to cancel my order. Terrible customer service!!!

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Guest-4470322
DON'T BUY! Save your money. wigs not as pictured. Impossible to return, terrible customer service.
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Rip off. Terrible wigs.
DON'T BUY!

Save your money.

wigs not as pictured. Impossible to return, terrible customer service.

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Guest-4470309
DON'T BUY! Save your money. wigs not as pictured. Impossible to return, terrible customer service.
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

DON'T BUY! Save your money.

wigs not as pictured. Impossible to return, terrible customer service.
DON'T BUY! Save your money.

wigs not as pictured. Impossible to return, terrible customer service.

Read full review

How Good is Wigsbuy's Customer Service?

Rafeal Oso
Rafeal Oso
Feels Disappointed | Jul 15, 2023

I ordered a wig and my money was given to your company and I haven’t heard anything about my product.
You all should be sued!

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Dorothy W Xdy
Dorothy W Xdy
Feels Disappointed | Jun 10, 2023

Got a wig I did not order. Trying to contact someone about sending it back. Don't answer the phone number on the package. Need to find out if my card has been compromised.

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Robbie L Ewc
Robbie L Ewc
Feels Disappointed | May 11, 2023

Very poorly. They won't email you back. Have no idea where my order is. So sad.

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Mary C Tmb
Mary C Tmb
Feels Disappointed | Apr 20, 2023

No one is getting back to me....your company is a disgrace . You rob people......

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Josephine M Nbk
Josephine M Nbk
Feels Disappointed | Mar 14, 2023

Unable to contact Customer Service! They do not respond to text inquiries, could I get a full refund, not satisfied with the service and time lapse in my order!

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Sylvia K Vtt
Sylvia K Vtt
Feels Disappointed | Mar 11, 2023

Nobody has contacted me about my issue

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Summary of Wigsbuy Customer Service Calls

509 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Wigsbuy?

Shipping and Delivery Question:

  • “I have not received my Addidas shoes”
  • “My package was never delivered”
  • “Order not delivered ,W82153598”

Request for Information Question:

  • “Looking for order”
  • “Ordered a wig on 8/14 no email sent, can't track my order 64.66 taken out of my account”
  • “My purchase confirmation”

Return/ Replace Question:

  • “Return wigs address or protocol”
  • “Return item”
  • “Return address”

Activation/ Cancellation Question:

  • “Ordered two wigs same wig need to cancel used my daughters credit card I already got one so I need to cancel two from her credit card Dolly Parton 14 inch synthetic straight density 120% 510628”
  • “Cancel order”
  • “Cancel my order”

Payments and Charges Question:

  • “They took my money 3 months ago and never sent my wig.”
  • “Payment fail”
  • “Charge me double times”

Cards Question:

  • “To see if i gave my credit card information to a fraud website pretending to be wigsbuye”
  • “Fraudulent purchase on my card”
  • “I have tried numerous times to place my order 1391780 with my credit card and you you keep telling me to enter a valid card. I have had no problem with ordering on line except with Wigsbuy.”

Refund Question:

  • “Refund”
  • “Need an update on my refund”
  • “I never got the refund I requested because I never received my wig”

Product/ Service Question:

  • “I want to purchase products with PayPal”
  • “To buy a wig”
  • “I want to order another order”

Account Question:

  • “Set password”
  • “Need copy of order $48.50 was taken from my account need confirmation of my order. Might be fraud. Please s”

Staff Question:

  • “Customer service”
  • “Poor customer service”

Other Question:

  • “I got ripped ofg”
  • “Commande non livré”
  • “J'aimerais trouver mes colis”

About

Summary

Wigsbuy is an online retailer of high quality synthetic, human hair (Brazilian, Remy, etc.) products. The company carries a wide selection of wigs, hair extension products and hair pieces. The wig collection includes lace and 100% human hair items, African American and celebrity wigs. Hair extensions come in a variety of forms, such as clip in hair extensions, human hair weave and micro loop ring hair. Wigsbuy also maintains an exhaustive wigs information center, which contains useful information and guidelines to hair choices in styles, hair types, sizes, cap constructions, colors, and more. As a subsidiary of Tidebuy International Limited, Wigsbuy is located in Beijing, China, with other operation facilities in Guangzhou, Suzhou and in Xi'an Shaanxi Province. The company ensures free standard shipping to most countries, with expedited shipping available via UPS, TNT, DHL, FedEx etc.

Wigsbuy reviews and complaints

Wigsbuy is ranked 148 out of 512 in Beauty Supplies and Equipment category

Official Company Name

Wigsbuy.com

Area Served

Canada, USA, Worldwide

Payment Methods

VISAMasterCardPayPal

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