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I ordered the wig Nia Long is wearing under African American Wigs. What I received was nothing like it.

I got a wig that was so silky smooth, how can they call it African American wigs? the texture was not even close to African American hair. The part was also about 1" long, in the photo it's about 3-4" long. Finally, the lace was so light, it was for caucasian skin tone.

How can they call this wig for African Americans? Just because they have Nia Long photo? the photo has nothing to do with the wig I received.

Now, it's been 5 days and they have not responded to my return request. Thanks goodness paypal and Visa are on my side, they opened a dispute and gave me a temporary credit until they can reach the merchant.

Reason of review: Not as described/ advertised.

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Terrika Fbr

Home | My Account | Help

DearKim Biello

Thank you for your shopping with WigsBuy.com.

1. Sorry to hear that you are so unsatisfied with the wig .

We have checked the pictures you send to us.

Affected by the light shooting ability, factors such as, or even a different display resolution, there will be a certain color difference which can not be avoided, not quality.

2. Kindly find that if you want to return the wig, according to our return policy , the buyer will pay the shipping fee for return,because the international shipping fee is a little expensive , so i am afraid that will be a big loss for you . 3.

We really try to help you to solve your problems on your stand and we really want to reduce the loss and inconvenient for you. So, we suggest you keep the wig you have received ,we will refund you $16 as reimbursement and we will give you $15 discount when you place an order next time. is that acceptable for you ? if yes , i will refund you at once .

4.Kindly find that you can wash the wig and take care of it with some curling iron , if it is still unavailable , could you take the wig to your local hairdresser to make it as the picture style ? 5.If you still want to return the wig , you can tell me your requirement , then i will give you corresponding solution . So , could you tell me your decision ? i will try my best to help you and solve your problems .

Notice : Keep in mind that do not return the wig Privately ๏ผŒ according to our return policy we can not give you a refund if you return the wig Privately . and the shipping address on the package is not ours , we are in China , you need to return the wig to our shipping address in China . Please just keep this link http://www.wigsbuy.com/ as your bookmark, check your account on our website anytime to get the latest information about your order. Please note that reply us through your register email address then you can get our priority reply.

Any questions, please feel free to Contact Us.

Best wishes Vicky Customer Service Department ------------------------------------------------------------------------------------ Please click Here to evaluate your exclusive account manager performance. email: service@***.com Tel: 0086-29-****3057 Website: shop.wigsbuy.com | wigsbuy.com team

Guest

Hi,

So sorry to hear that you had some problems about your order. Could you please let me know your correct order number so that I could be able to help you?

Any other questions, please also feel free to send emails to reviews@***.com,we will try our best to help you solve your problem. Have a nice day.

Guest

I am having the same problem... They are ignoring my emails as well... I am attempting to send them back their bag of hair without even an image of the model wearing the wig???

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