Wigsbuy
Wigsbuy Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Wigsbuy has a 1.5 star rating from 286 reviews and widespread negative sentiment, with 85% unfavorable feedback and 73% saying they won't repurchase.
Positive Feedback
Some customers report satisfactory wigs and an occasional successful refund, but positive comments are rare in Wigsbuy reviews.
Negative Feedback / Risk Areas
- Frequent Wigsbuy customer complaints about non-delivery and bogus tracking numbers.
- Repeated reports of poor customer service and unreachable support for exchanges or returns.
- Multiple refund requests unresolved and complaints about wrong color or poor product quality.
- High price level relative to perceived value and confusing third-party payment/shipping issues.
Key Takeaways for Future Customers
- Expect delivery and tracking risks; consider purchase protection before ordering.
- Document payment and communications and be prepared to dispute charges for refunds.
- Check independent Wigsbuy reviews and warn others if you value reliable customer service.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Wigsbuy has a 1.5 star rating from 286 reviews and widespread negative sentiment, with 85% unfavorable feedback and 73% saying they won't repurchase.
Positive Feedback
Some customers report satisfactory wigs and an occasional successful refund, but positive comments are rare in Wigsbuy reviews.
Negative Feedback / Risk Areas
- Frequent Wigsbuy customer complaints about non-delivery and bogus tracking numbers.
- Repeated reports of poor customer service and unreachable support for exchanges or returns.
- Multiple refund requests unresolved and complaints about wrong color or poor product quality.
- High price level relative to perceived value and confusing third-party payment/shipping issues.
Key Takeaways for Future Customers
- Expect delivery and tracking risks; consider purchase protection before ordering.
- Document payment and communications and be prepared to dispute charges for refunds.
- Check independent Wigsbuy reviews and warn others if you value reliable customer service.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
To show that I love your wigs
I am not aware that the company should make any changes. The wigs given me the look that I looked for,.so I feel very confident to ware them.
User's recommendation: Try their product you want need to order wigs from any other company.
Snellville, Georgia
I never received my order. They're scammers!!
I ordered the wig from Wigsbuy and never received my order. This is two years later. They are scammers!!!
User's recommendation: Don't ever purchase from Wigsbuy. They're scammers!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWant to return wig
Company fixed the issue and I have been provided with apology. They are giving back $50 and I keep the wig.
Dont like it. Doesnt look good on me.
It was dry and itchy. I want to look good and this wasn't flattering.
It looked fake and gaudy. I know wigs are not for me.
Preferred solution: Full refund
User's recommendation: Be careful what you order online
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFinding my order
Still out of my order and my money
I have texted emailed and I can not get a refund our a answer toor about my order is would like some one to call me on this
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI want my refund now!
How do you contact the company???????????????????????????
There has been no customer service!!! No phone number no gmail, just take my money and send a piece of crap that I am supose to just accept.
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCut is nothing like the picture. And there's no way you could style it to make it look that way the cut is wrong compared to the picture of the wig
I need to return a wig. The cut is not even close to the picture shown, and the color is off.
I understand that may not be your fault, but it's supposed to have blonde streaks in it, and it has none. Please assist me with the return.
- No pro so far
- Very hard to talk to someone in customer service and or fill out these silly forms
Preferred solution: Full refund
User's recommendation: Good more information than the pictures show.
Plainfield, Indiana
I have not received my wig.
I ordered from them and never received an email to confirm my order. But they took my 300 dollars. They will not respond to my many attempts.
User's recommendation: None…they are horrible. I can’t get wigsbuy to respond to me.
Request to return item and return address
I do not like the way that was sent to me it looks I miss The way you sent to me did not look well like the wig at ordered all I have been tried to do is get a return address or exchange for a different week if somebody would respond to me I will contract PayPal to let them know what this Company have put me through I don't know why PayPal is with you all
User's recommendation: I only have seven days to return this wig all I need is your return address
Return an item but have to speak to a person on how to go about it
Cant contact a real person. Incorrect phone number given.
So difficult to reach them.
Received a different color and not thrilled with the difficulty in understanding on how to use the wig! Please respond!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHappy customer.
Wigsbuy sent a refund to PayPal for entire purchase. I am happy with the way this issue has been finalized.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Checking on order
Company fixed the issue and I have been provided with apology. I'm waiting for a $50 refund
I ordered a wig and the money was taken out and I can't find my order. I can't get ahold of them and I have no idea if this is a scam.
I have proof of purchase so I know..
it cost 178 plus change. I want my merchandise or my money refunded
User's recommendation: Don't buy from wigsbuy. It's one big hassel.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReturn item
I have sent several messages and tried calling, but I can't get through. All I want is the red wig I ordered, not the brown wig I received.
The company should respond to my messages and provide a return address. I also need to know how I can get the color I ordered.
User's recommendation: Avoid this company like the plague.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReturn item
Avoid this company. They don't want follow up business.
They just want your cash. If the order is wrong, you can't contact them and if you leave messages, they don't get back to you.
All I want is the product I ordered. I was planning on buying more, but not from this company, now.
If someone could contact me and sort this out, I might change my mind.
User's recommendation: As above
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan't contact Wigsby
I ordered a wig from Wigsbuy. They sent me the wrong wig.
I tried to contact them at service@***.com and received a message that it was not deliverable.
There is no telephone number in the US to contact them. I would like to return the wig and get a refund.
- Good website
- Wig sent is not what was on the webpage
Preferred solution: Full refund
User's recommendation: buyer beware
Los Angeles, California
You sent me the wrong wig!!!!
This is my third time reaching out to you behind an order I received. I purchased two weeks from you.
They were both supposed to be salt and pepper.
You sent me one salt and pepper and another horrible looking blonde thing! I will disputing the payment with my credit card company if I dont hear back from you by this time tomorrow!!!
User's recommendation: I’m not sure what to recommend because everyone makes mistakes though it’s how a company remedies those mistakes. I’m still waiting to hear back from this company to see how they are going to remedy their error.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWould like to return a wig
I purchased a wig from you and it is poorly made. I would appreciate it if you would contact me about this order.
I would like a refund of my money. My order number is:
#151****.
About
Wigsbuy is an online retailer of high quality synthetic, human hair (Brazilian, Remy, etc.) products. The company carries a wide selection of wigs, hair extension products and hair pieces. The wig collection includes lace and 100% human hair items, African American and celebrity wigs. Hair extensions come in a variety of forms, such as clip in hair extensions, human hair weave and micro loop ring hair. Wigsbuy also maintains an exhaustive wigs information center, which contains useful information and guidelines to hair choices in styles, hair types, sizes, cap constructions, colors, and more. As a subsidiary of Tidebuy International Limited, Wigsbuy is located in Beijing, China, with other operation facilities in Guangzhou, Suzhou and in Xi'an Shaanxi Province. The company ensures free standard shipping to most countries, with expedited shipping available via UPS, TNT, DHL, FedEx etc.
Wigsbuy is ranked 154 out of 834 in Beauty Supplies and Equipment category
Wigsbuy.com
Canada, USA, Worldwide
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