Ordered a wig but when received I could see it was the wrong item. I had ordered the glamerous bob straight hairstyle, see first photo but was send graceful bob straight hairsyle in the wrong color, see second photo.The graceful wig is a style and color I would never wear.
When customer service was contacted they tried to give me a song and dance telling me that although I had checked for them to use ground transport they had send it to me via fedex air and they felt they had a right to charge for that plus restocking fees - for sending me the wrong item. If anyone knows the United states representative for this company since they are based in China that would be greatly appreciated.
Review about: Wigsbuy Wig.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $172.
Preferred solution: Full refund.
I didn't like: Lied, Its completely different from what they picture as the item, Wrong item.