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Advertised vs Delivered
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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1 comment

Ordered a wig but when received I could see it was the wrong item. I had ordered the glamerous bob straight hairstyle, see first photo but was send graceful bob straight hairsyle in the wrong color, see second photo.The graceful wig is a style and color I would never wear.

When customer service was contacted they tried to give me a song and dance telling me that although I had checked for them to use ground transport they had send it to me via fedex air and they felt they had a right to charge for that plus restocking fees - for sending me the wrong item. If anyone knows the United states representative for this company since they are based in China that would be greatly appreciated.

Review about: Wigsbuy Wig.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $172.

Preferred solution: Full refund.

I didn't like: Lied, Its completely different from what they picture as the item, Wrong item.

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Oakland, California, United States #1290974

My issue was resolved but only because I went through PayPal for resolution. PayPal paid all my $ back even though this company refused to accept. Save yourself a headache and don't buy from this company.

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