Update by user Jun 23, 2017
Wigsbuy refunded my method of payment in full. I offered to send back the wig and free gifts if they provide me with a return address which I am still waiting on.
If they send me that, I will send the wig and free gifts Certified to make sure they get it.
I have also taken pictures of the wig in the box with the free gifts and I have taken a video of me repacking the wig so they can see it left my house in the condition I received it. I am very satisfied with how this all turned out.
Original review posted by user Jun 15, 2017
I ordered a Monofilament Top wig, the blond one often pictured in their ads with the gal wearing the red headband looking thing just around her neck, but in a dark brown with red highlights. I received the right colored wig but NO Monofilament Top!
Of course when I contacted them, they wanted pictures. So I sent them pictures. (You can send pics through the review section on their web site, but only two!). They monitor that section very closely as I found out!
Good and bad reviews are removed almost immediately after they are posted. I ordered two items and left a decent review for the second item, but guess it was not good enough to their liking because they removed it! The pictures I posted are the pictures of the wig I ordered, the inside of the wig showing that there is no Monofilament Top. And then me trying to part the hair like the picture shows and me holding the bangs over to the side...NOT possible because you see the sewing of the wefting.
(Picture will only rotate once so it is sideways because of that. It posted upside down! I rotated once and got this lovey effect! The last picture is a side view of the wig and the best I could get it to look, which isn't that bad, but nothing like the picture they advertise and not something I want!
Wigsbuy said they will send me a new wig if I send this wig back first and they quoted here saying..."We ask you pay $40 because only the resending postage is about $30 for the shipping way we used. And in this way, you can get two wigs. ". Now how do they figure I will get two wigs if I am sending one back?
Just scammers, that is why! And do I Really Think they are going to send me a wig after I send them $40 on shipping that costs $30. And then I have to pay shipping the wig they gave me BACK to them! They are a joke.
I paid by credit card so I will try to get a refund from them plus report them to the BBB in hopes they may do something but this is the mess you deal with when you deal with Scammers. People who leave good reviews and had good luck with them just got lucky. But us that got scammed hurt and are angry. Those dollars we spent did not fall out of the sky and fall into our pockets.
We feel violated, robbed! And we have been! Companies like this need to be shut down, but HOW!? That is why they get away with what they are doing.
I have a family member who works for the FBI in Ciber crime and even she deals with this everyday and it overwhelms her! Computer crime is a federal crime and this one is out of country so even harder to stop! They make the wigs and do the majority of the business in A foreign country, then ship to a warehouse type "business" here on the states to be shipped out from there. Look at all the mailing labels on the packages we get from Wigsbuy, no address or name of a business!
I counted three labels. All from different locations and only two I could actually read in English! We that did not get what we paid for feel like we got scammed because of the way we are getting treated by customer service, IF we get that far, I luckily did! Our hands are tied and they know it.
They string us along for seven days, then we are forgotten about. Today is my day seven! They send their emails to me around 2am.
We shall see what happens. Good luck if you were ripped off and Congratulations if you were one of the lucky ones!
Product or Service Mentioned: Wigsbuy Wig.
Reason of review: Poor customer service.
Monetary Loss: $88.
Preferred solution: Deliver product or service ordered.
Wigsbuy Pros: Wig they showed with monofilament top, Deceptive website, Fake wigs they send to customer, Wig they showed.
Wigsbuy Cons: Wig they sent me.