Update by user Mar 19, 2017
Update: I'm receiving a fair refund and can keep the wig ; I am donating the wig to my local senior center, for distribution to someone in need.
Original review posted by user Mar 14, 2017
I ordered from Wigsbuy in February; order went in, payment received, order inspected twice on the day order was made.A month goes buy and still my order sat.
I received my order a week ago. I was excited until I opened the package. Wrong color noticed right away the the cut was totally wrong. I ordered a modern 12" bob golden blonde with med blonde roots with light wispy bangs off to the side- I was sent a 4-6" short very choppy silver blonde with brown grey roots with full 6"bangs styled forward into face!
I've sent Wigsbuy in the course of a week several emails, two disputes, two evaluations and still I got no reply. I even tried calling them but my call never went through. Now here I just got off an e-chant after getting "disconnected " from their rep. After finally convincing her that not only the wrong color was sent but she argued with me about the cut and sent me a diagram how to measure the wig!
Is she the one who styled the monstrous wig they sent me? I wonder. Finally after much banter my return is approved. I've waited the 1-2 hours for one of their returns people to contact me and still waiting....won't hold my breath.
I think I'm stuck with it. They should credit me in full for dealing with them.....better yet, they should pay me!
Worse experience with any company customer service ever.Never again will I deal with Wigsbuy.
Review about: Wigsbuy Synthetic Wig.
Reason of review: Multiple issues, Not as Described,Order processing Time, Poor Customer Service.
Monetary Loss: $52.
Preferred solution: I wanted a full refund but after my experience with Wigsbuy I feel like I'm stuck with a horrible product and will settle for a loss ( they should pay me to keep it, not an attractive wig at all and will be hard to sell).
I didn't like: Wrong product, Wrong color, Long wait time for delivery, No response to customer complaints.