Update by user Mar 19, 2017
Update: I'm receiving a fair refund and can keep the wig ; I am donating the wig to my local senior center, for distribution to someone in need.
Original review posted by user Mar 14, 2017
I ordered from Wigsbuy in February; order went in, payment received, order inspected twice on the day order was made. A month goes buy and still my order sat.
I received my order a week ago. I was excited until I opened the package. Wrong color noticed right away the the cut was totally wrong. I ordered a modern 12" bob golden blonde with med blonde roots with light wispy bangs off to the side- I was sent a 4-6" short very choppy silver blonde with brown grey roots with full 6"bangs styled forward into face!
I've sent Wigsbuy in the course of a week several emails, two disputes, two evaluations and still I got no reply. I even tried calling them but my call never went through. Now here I just got off an e-chant after getting "disconnected " from their rep. After finally convincing her that not only the wrong color was sent but she argued with me about the cut and sent me a diagram how to measure the wig!
Is she the one who styled the monstrous wig they sent me? I wonder. Finally after much banter my return is approved. I've waited the 1-2 hours for one of their returns people to contact me and still waiting....won't hold my breath.
I think I'm stuck with it. They should credit me in full for dealing with them.....better yet, they should pay me!
Worse experience with any company customer service ever. Never again will I deal with Wigsbuy.
Product or Service Mentioned: Wigsbuy Synthetic Wig.
Reason of review: Multiple issues, Not as Described,Order processing Time, Poor Customer Service.
Monetary Loss: $52.
Preferred solution: I wanted a full refund but after my experience with Wigsbuy I feel like I'm stuck with a horrible product and will settle for a loss ( they should pay me to keep it, not an attractive wig at all and will be hard to sell).
I didn't like: Wrong product, Wrong color, Long wait time for delivery, No response to customer complaints.